New appointments
Patients book by voice in under a minute. The agent picks up the name, date and time from normal speech, checks live availability and writes the booking to your calendar.
AI voice receptionist for clinics Never miss another patient call.
Medicall's voice agents answer your clinic phone, book appointments into your calendar and call patients to confirm their visits.
Incoming call
+91 98xxx x4471
01:12
Thank you for calling Lotus Family Clinic. How can I help you today?
Hi, I'd like an appointment tomorrow at 5 PM. It's for me, Anita.
5 PM tomorrow is open. You're booked, Anita. Anything else?
Actually, can you move it to 6?
Done. Your appointment is now tomorrow at 6 PM. You'll get the details on WhatsApp.
Booked for tomorrow, 6:00 PM. Added to your calendar.
Reminder call
+91 99xxx x2190
00:41
Hello Mr. Rao, this is Lotus Family Clinic. You have an appointment with the doctor today at 6 PM.
Will you be able to make it?
Yes, I'll be there.
Thank you. See you at 6.
Confirmed. Marked on today's schedule.
Doctor unavailable
+91 97xxx x8836
00:58
Hi Meera, this is Lotus Family Clinic. The doctor is away tomorrow evening, so we need to move your 6 PM visit.
Thursday at 6 PM is free. Shall I move it there?
Thursday works, thanks.
Done. You'll get the new time on WhatsApp.
Moved to Thursday, 6:00 PM. Calendar updated.
A call that goes to voicemail is a patient calling the next clinic.
- 1 in 3
- calls to a busy practice go unanswered at peak times. Most never call back.
- ₹1,500 to ₹8,000
- in lifetime value lost with a single missed new-patient call.
- 10 to 20%
- of booked appointments lost to no-shows without a confirmation call.
- 25 to 40%
- yearly front-desk turnover, and months of retraining on the phones each time.
Directional figures from published practice-management benchmarks. Your numbers will vary.
What the agents do
One agent team for every call your clinic gets
Not a phone menu and not a message-taker. The agents handle the whole call, incoming and outgoing, and finish the job in your calendar.
Reschedules
"Can we move it to Thursday?" The agent finds the visit by the caller's number and moves it. It never creates a duplicate.
Cancellations
Read back, confirmed and taken off the calendar, so the slot is free for the next patient.
Confirmations and reminders
Before each visit the reminder agent calls the patient and asks if they can make it. The answer is on your schedule before the day starts.
- Confirmed
- Not coming
- Unsure
Doctor away? Patients hear first
Mark the doctor unavailable and the reschedule agent calls everyone affected with a new time. Nobody turns up to a closed clinic.
After hours and overflow
Nights, Sundays, lunch and the 9 AM rush. Nothing goes to voicemail, and anything the agent can't handle is flagged for your staff to call back. Every call is logged with a summary and the full transcript.
Your front desk sees every call land
Bookings from the phone and the front desk share one live schedule. Check patients in, call back an escalated caller, or read what was said on any call.
The phone stops being the problem
Before Medicall
- Phone goes to voicemail after three rings
- New patients call the next clinic on the list
- Staff pulled off check-in to answer the line
- No-show list built by hand on the morning
- After hours, nobody picks up
With Medicall
- Every call picked up, in your clinic's name
- New patients booked on the spot, day or night
- Front desk focused on the people in the room
- Confirmations done before the day starts
- After hours handled like business hours
Guardrails that let you put it on the phone
It doesn't improvise
Clinic facts come only from what you give it. If it doesn't know, it says so and offers a callback.
No medical advice
Symptoms, triage and emergencies go straight to a person on the line you choose. The agent books and informs. It does not diagnose.
Your calendar is the record
The calendar is updated first. If that fails, the patient is never told the change is done.
Times are exact
"5 PM" is booked as 5:00, never nudged to a nearby slot. Names and dates carry through untouched.
A person is one step away
Calls the agent can't finish are flagged as escalated, so your staff can call back in one tap.
Everything on the record
Every call keeps its transcript and summary, and only your signed-in staff can see them.
Live in days, not months
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Connect your number and calendar
Point your clinic number at Medicall and link Google Calendar. Patients keep calling the number they know.
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Tell it about your clinic
Hours, doctors, fees and the questions your front desk answers every day.
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Switch the line over
Test the calls, tune the wording, then go live. Every call comes back with a transcript and summary.
Pricing
Simple pricing for one clinic phone line
One recovered no-show a day usually covers it. No per-minute surprises and no setup fee.
Standard
Everything a single clinic needs
₹3,000 / month
- Booking, reschedule and cancel by phone
- Automatic confirmation calls
- Google Calendar and one phone number
- WhatsApp confirmations with your location
- Call logs with transcripts and summaries
- Email support
Customization
Multi-location groups and tailored setups
Talk to us
- Everything in Standard
- Multiple locations, doctors and calendars
- Custom integrations with your systems
- Private-cloud deployment
- Dedicated onboarding and priority support
Questions clinics ask
Will patients know it isn't a person?
Most don't, and the agent doesn't pretend otherwise if asked. It replies in real time, with natural phrasing, and handles being interrupted.
What happens when it can't help?
It says so plainly and flags the call for your staff to call back. It never invents an answer, and never says a change is done unless the calendar actually changed.
Does this replace my front desk?
It replaces the phone queue, not the people. Your team stops being interrupted and spends that time on the patients in the clinic.
How long does it take to go live?
Days. Connect your number, link your calendar and tell it about your clinic. There's nothing to install.
What about accents, other languages and bad connections?
The agents are built on Indian voice AI, so mixed-language speech and patchy audio don't restart the call. They work from the last clear thing the caller said and the conversation so far.
Can it handle our call volume?
Yes. It answers every line at once, so the 9 AM rush doesn't queue up.
Is patient data safe?
Call recordings, transcripts and appointments are only visible to staff you invite, each signing in with their own verified email. Larger groups can run Medicall in their own private cloud.
Hear it answer your clinic's phone
Book a 20-minute demo. We'll set an agent up with your clinic's hours and you can call it yourself.